Our guarantee packages & Repair Services
Warranty packages from HAPPYWARE - The suitable protection for your IT
IT systems are used in a variety of work processes. Especially in the business sector, nothing goes from a small business to a global player without powerful IT that is available at all times.
Warranty packages for your IT - These services are available from HAPPYWARE
The warranty packages available at HAPPYWARE are available at the following levels:
- Steel*
- Bronze
- Silver
- Silver Express
- Gold
- Platinum 24/7
To give you a simple overview of which services are included with each warranty package, we have compiled a corresponding list for you
The right hardware is only half the battle. In the event of accidents or other incidents it must be ensured that the data of your company or your customers remain intact with the highest priority and that your systems are back up and running again as soon as possible. This is why HAPPYWARE offers various warranty packages for your systems.
HAPPYWARE warranty packages offer security for your hardware - flexible terms and conditions to your meet your requirements. We would be happy to provide you with one of our set packages or compile one to meet your individual needs.
Trouble Shooting(Support per Remote Support Tool)
9-18h Mo. - Fr.max. 6h
9-18h Mo. - Fr.max. 4h
9-18h Mo. - Fr.max. 4h
0-24h Mo. - So.max. 2h
*Hot-Swap Components are not included in Onsite-Service. The components will be sent per Cross-over-shipment but there won't be an Onsite-Service.
If you have specific questions about our warranty packages or individual services listed, please contact our hotline and we will be happy to offer you advice. We are sure to find the right solution for your IT!
Ihr Einstieg für eine erfolgreiche Zusammenarbeit.
Profitieren Sie von unseren besonderen Konditionen für:
Firmenkunden
IT-Händler
Öffentliche Einrichtungen
Bildung & Forschung
Happyware unterstützt seit 1999 mehr als 8000 Kunden in 47 Ländern im Bereich der kundenspezifischen Computer Server- und Storage-Lösungen. Wir haben in den letzten 18 Jahren mehr als 100 Tausend Server- und Speichersysteme geliefert. Als spezialisierter Distributor und Systemintegrator von Server- und Storage-Systemen liefern wir schlüsselfertige Lösungen und liefern maßgeschneiderte Services. Seit 2005 gibt es unseren Online-Shop mit integriertem Online-Konfigurator für den direkten Einkauf von kundenspezifischen Servern, Storages und Workstations. Im Jahr 2009 haben wir unsere Kompetenzen auf den Bereich Computerclustering, Virtualisierungsserver und Speicherlösungen ausgeweitet. Im Jahr 2013 haben wir unser Know-how im Bereich Embedded Solutions weiterentwickelt und im Jahr 2014 haben wir einen besonderen Fokus auf Lösungen mit dem IoT (Internet of Things) gelegt. Wir haben Ende 2016 mit unserem Server & Lösungen für die Vermietung von Lagern. Im Jahr 2017 bereiten wir unsere Cloud-Storage-Lösungen, dedizierten Server, komplette dedizierte Infrastruktur zum Mieten und vieles mehr vor.
2HE Server
3HE Server
4HE Server
Tower Server
All-In-One Server
Application Server
Cluster Server
Datenbank Server
Domain Controller
File Server
Firewall/Proxy Server
Mail Server
Small Business Server
Scentific Server
Print Server
Terminal Server
Virtualisierungs Server
Web Server
Hochverfügbarkeit KMU
4HE High Performance Storage Server
Datenbankserver Entry-Level
High Performance Storage Server
Datenbankserver
Datenbankserver mit NVMe
1HE Business Server
Cloud und Rechenzentrum
Clusterlösungen
Virtualisierungslösungen
Storagelösungen
GPU Cluster
HPC Cluster
Reduzierte Server
Do you need help?
Call us or use our inquiry form!
How much do the different HAPPYWARE warranty packages cost?
Customers can opt for one of the various warranty packages for the IT systems manufactured by us. Due to the fact that we custom build many of our systems, each project can differ substantially, regarding equipment, demand and error susceptibility.
With this in mind, the price for the required warranty package is given according to which system the warranty applies . Packages for other CTO ("Configure-to-order") systems manufactured by us are also available on request. We always work closely with our customers to find a warranty package that is both cost-effective and covers the most significant threats to their IT.
If you are unsure, which warranty package is right for you HAPPYWARE will find the right solution for your IT. We are always happy to advise you and supply an individual warranty offer.
Warranty packages from HAPPYWARE:
Important information on regional availability
Please note that the "Gold" and "Platinum 24/7" warranty packages are subject to country-specific restrictions for on-site service. This service is available in the following countries as follows:
Gold Platinum
Warranty packages and individual warranty solutions:
We always find a suitable solution for our customers
If our numerous warranty packages do not completely meet your needs, we will be happy to compile an individual warranty solution for your IT. This results in you not having to fall back on a prefabricated warranty package that doesn't exactly cover your needs, but you can instead rely on a tailor-made warranty package from HAPPYWARE that specifically fits your requirements. So your IT is always in good and competent hands - just as you want it to be.
For detailed information on our warranty packages and the services included, please refer to our Terms and Conditions for Service and Warranty Options
Onsite Repair Services
Repair & on-site services - With HAPPYWARE services you are in safe hands
The long-term failure of servers, storages or workstations can have serious economic consequences. We can offer our customers a fast repair service. Whether remote service or on-site repair - we make sure that your systems are up and running again as quickly as possible.
We offer you the fast repair of your server, storage or workstation - even for external systems.
We repair Supermicro servers, Asus and Gigabyte servers and other systems. Even after the warranty period has expired or if your previous supplier refuses to carry out repairs, we will be happy to assist you.
No matter when, no matter where, no matter what, our repair service takes care of your systems and gets them back on track!
Fast repair & reliable on-site service: HAPPYWARE helps
HAPPYWARE supports its customers with extensive service and repair services. Among other things, we offer you the following:
- On-site service:With our on-site service you are covered for all eventualities. If there is a problem with your system, we will send one of our competent employees directly to you to take care of the problem on site. On-site service not only reduces downtime, but also enables better fault analysis.
- Remote Service: With our Remote Support Tool we can carry out trouble shooting competently and reliably.
- Support: Whether you have a problem with your server or a question about workstations - our competent support staff will be happy to answer all your questions and offer advice.
Repair and services: Your advantages with HAPPYWARE
The satisfaction of our customers is enormously important to us. Therefore, we are not only able to offer high-quality products at excellent prices, but also extensive repair and service. No matter what happens, with HAPPYWARE your IT is covered
In addition to the quick repair of your systems, you also benefit from the following advantages:
Extensive knowledge
As a company we have been in the industry for 25 years and have years of experience and extensive expertise in the repair of various systems
Transparent costs:
To ensure that the repair costs remain transparent for you, we inform you about the expected costs before each step. Decide for yourself whether the repair of a component is worthwhile or whether it should be replaced.
Extensive testing:
Before delivery, thorough testing is conducted so that you receive a flawless system that runs perfectly.
Extensive warranty packages:
We offer you a wide range of different warranty packages. From on-site service and troubleshooting via remote support tool to extended warranty periods - we create an individual warranty package for you that perfectly fits your requirements.