Quality Management
Quality management
At HAPPYWARE we know that a company can only achieve satisfactory long-term profitability if its service standards are high quality. Therefore, our quality policy is set in accordance with the company’s high principles and is customer-oriented. .
The quality policy supports the objectives and initiatives derived from it. At the same time, it includes compliance with external quality standards, which form the basis for solid customer relationships.
We measure our success by the satisfaction of our customers - satisfied customers are our best advertisement.
Certified quality management at HAPPYWARE: Transparency and highest standards for smooth processes
As a company we are responsible for the satisfaction of our customers. Therefore, our certified quality management representatives (QMR) Mr. Jürgen Kabelitz and Mr. Holger Hennig, oversee the necessary procedure, corresponding assurance and set requirements. The focus is on quality, the environment, occupational health and safety, economic efficiency and health.
HAPPYWARE HQ is ISO 9001:2015 and 14001:2015 certified to ensure that everyone involved in the company benefits from our continuous improvements.
Our QMR take over central tasks in the company:
- Implementation of the HAPPYWARE quality policy
- Ensuring the effectiveness of the quality management system
- Maintenance of quality management documentation
Our quality management ensures sustainable quality assurance and improvement. Both customers and employees benefit from a holistic quality policy and transparent, systematic processes.
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Quality columns
Continuous improvement with comprehensive quality management
For HAPPYWARE it is clear: that quality management is worth it for everyone. Customers and employees benefit equally from a well thought-out, consistent quality policy.
Early quality management: Our quality management starts as early as possible in the process. In this way, we avoid errors and offer customers a result that really convinces. For HAPPYWARE, quality management begins with the first the first production step.
Transparent processes: Every employee knows exactly how our quality policy is organised. This enables systematic processes that result in greater efficiency and consistent quality. In addition, our QMB can identify and rectify any problems that arise more easily. Customers also always have an overview, what they can expect from HAPPYWARE.
Increased quality through systematic quality thinking: Behind our products and services are hard-working employees who are committed to the careful and responsible responsible application of the established guidelines and their further development. Each individual is required to strive for flawless quality and thus fulfil the expectations of our customers.
If customers are satisfied with the quality of our products, our employees can rightly be proud of the service they provide. Satisfied customers are the most important prerequisite for our economic success - HAPPYWARE not only offers innovative IT solutions, but is also a competent, long-standing resource contact for its customers.
HAPPYWARE as a whole is committed to maintaining and constantly improving the quality management system.
The highest quality is our top priority - however, if you are not 100% satisfied, please contact us by e-mail at [email protected]. Our quality management representatives will be happy to deal with your concerns.